Noir Executive – Terms & Conditions

Last updated: September 8, 2025

These Terms & Conditions (the “Terms”) govern the use of chauffeur, concierge, and related services provided by Noir Executive (“Noir Executive,” “we,” “us,” or “our”) and the use of our website, booking forms, chat, email, and telephone lines (collectively, the “Platform”). By placing a booking, creating an account, or using our Platform, you (“Client,” “you,” or “your”) agree to these Terms.

1. Definitions

• Booking: A request for services submitted via our Platform or through a Noir Executive representative.
• Point‑to‑Point Transfer: A trip from one pickup to one drop‑off with a fixed route.
• Hourly/As‑Directed: A time‑based hire with multiple stops as directed by the Client.
• No‑Show: A situation where the Client fails to appear at the confirmed pickup location within the applicable grace period.
• Affiliate/Partner: A vetted third‑party operator engaged by Noir Executive to deliver services on our behalf.

2. Scope of Service

We provide premium chauffeured transportation and concierge coordination within South Florida (Miami, Fort Lauderdale, Palm Beach) and, through affiliates, in other domestic and international locations. Specific service availability, vehicle type, and capacity are subject to confirmation at time of Booking.

3. Booking & Contract Formation

3.1 How to book. Bookings may be placed via our website forms, WhatsApp/phone, or email. Bookings are accepted upon written confirmation from Noir Executive.

3.2 Information accuracy. You must provide complete and accurate details (full name, contact information, pickup time and location, itinerary, passenger count, luggage, special needs).

3.3 Quotes & validity. Written quotes are typically valid for 7 days unless otherwise stated and are subject to vehicle availability at the time you approve.

3.4 Lead time. We recommend 24–48 hours minimum lead time. Short‑notice requests are subject to availability and surcharges.

3.5 Subcontracting. We may engage vetted Affiliates/Partners to fulfill your Booking. Noir Executive remains your primary point of contact and is responsible for service quality.

4. Pricing, Fees & Payment

4.1 Rates. Prices are quoted in USD and exclude taxes unless expressly stated. Mileage, time, tolls, parking, airport fees, venue fees, special events, and holiday surcharges may apply.

4.2 Gratuity. A suggested chauffeur gratuity may be included on the invoice or left to Client discretion when not included.

4.3 Deposits & pre‑authorizations. We may require a non‑refundable deposit (commonly 20–50% depending on service type/date) and/or a credit‑card pre‑authorization to secure the Booking and cover incidentals.

4.4 Balance due. Unless otherwise agreed in writing, balances are due prior to dispatch. Corporate accounts may be invoiced on Net 7–15 terms subject to approval.

4.5 Changes affecting price. Client‑requested changes (route, stops, waiting time, vehicle class, hours) will be billed at the prevailing rates.

4.6 Currency & charges. Your card issuer may apply exchange or foreign transaction fees. We are not responsible for such charges.

5. Cancellations, Changes & No‑Shows

5.1 Client cancellations.

• Point‑to‑Point: Cancel ≥ 24 hours before pickup to avoid a cancellation fee. Cancels within 24 hours may incur 100% of the fare.
• Hourly/As‑Directed or Events: Cancel ≥ 48 hours before pickup to avoid a cancellation fee. Cancels within 48 hours may incur 100% of the minimum hourly block or quoted fare.
• Peak dates/special events or specialty vehicles (e.g., Sprinters): a longer window (up to 7 days) and non‑refundable deposits may apply.

5.2 Changes. Changes requested within the cancellation window are subject to availability and may be treated as a cancellation and rebook.

5.3 No‑Shows & late arrivals. A No‑Show fee of up to 100% of the fare may apply when the Client is not present after the grace period:

• Airport: 60 minutes from actual gate time (flight tracking) unless otherwise agreed.
• Non‑airport pickups: 15 minutes from the scheduled time.

5.4 Driver release. If we cannot reach you via the contact details provided and the grace period expires, the chauffeur may be released and the trip will be closed as a No‑Show.

6. Waiting Time, Overtime & Extra Stops

6.1 Waiting time. After the grace period, waiting time is billed in 15‑minute increments at the applicable hourly rate.

6.2 Overtime. Hourly hires that exceed the booked time are billed in 30‑minute increments at the contracted rate.

6.3 Extra stops. Additional stops or route deviations may incur per‑stop fees or time charges.

7. Airport & Seaport Pickups

7.1 Flight tracking. We monitor inbound flights using the flight number you provide. If the flight is significantly delayed or diverted, we will adjust where viable; additional waiting time may be billed.

7.2 Meet & Greet. Curbside pickup is standard unless you request inside Meet & Greet, which may carry an additional fee.

8. Vehicles, Capacity & Luggage

8.1 Capacity limits. Passenger and luggage limits vary by vehicle class and must not be exceeded for safety.

8.2 Oversize items. Skis, golf bags, instruments, or bulky equipment require prior notice; additional fees or a larger vehicle may be required.

8.3 Child seats. Child seats are available by request and may incur a fee. You are responsible for correctly fitting the seat unless otherwise arranged.

9. Safety, Conduct & Prohibited Activities

9.1 Seat belts. All passengers must wear seat belts where provided.

9.2 No smoking/vaping. Smoking or vaping is strictly prohibited in all vehicles.

9.3 Alcohol & substances. Alcohol may be permitted where lawful and provided it does not impair safety or violate local laws. Illegal substances are prohibited.

9.4 Behavior. Abusive, unsafe, or unlawful behavior may result in immediate termination of service without refund.

9.5 Pets & service animals. Small pets must be crated or on protective covers. Service animals are welcome in accordance with applicable law. Please notify us in advance.

10. Cleaning, Damage & Lost Items

10.1 Cleaning fees. Excess cleaning (spills, stains, smoke odor, biohazards) may incur a cleaning fee commensurate with remediation costs.

10.2 Damage. The Client is responsible for damage to the vehicle caused by Client or passengers, billed at the actual cost of repair and downtime.

10.3 Lost property. We are not responsible for items left in vehicles. If found, we will assist with retrieval; shipping costs are the Client’s responsibility.

11. Delays, Service Interruptions & Force Majeure

11.1 Traffic & conditions. While we plan for punctuality, we are not liable for delays beyond our control, including traffic, weather, road closures, accidents, or security incidents.

11.2 Force majeure. We are not liable for failure or delay caused by events beyond reasonable control (natural disasters, strikes, government actions, utility failures, epidemics, major events). Our obligation is limited to refunding unused prepaid portions where applicable.

12. Service Refusal & Termination

We reserve the right to refuse or discontinue service if safety is at risk, payment is declined, terms are breached, or unlawful conduct is suspected. Refunds in such cases are at our discretion unless required by law.

13. Accounts, Communications & Privacy

13.1 Account security. Keep your login credentials confidential. You are responsible for activity under your account.

13.2 Communications consent. By booking, you consent to receive service‑related messages (SMS/WhatsApp/email). You may opt out of marketing messages at any time.

13.3 Privacy. Our collection and use of personal data are described in our Privacy Policy (incorporated by reference). Please review it before booking.

14. Intellectual Property

All content, logos, text, graphics, and software on the Platform are the property of Noir Executive or its licensors and are protected by law. You may not copy, modify, or use our IP except as necessary to use the services.

15. Payment Disputes & Chargebacks

If you dispute a charge, contact us first so we can investigate. Unauthorized chargebacks may incur administrative fees and suspension of services. We will provide trip records and signed confirmations upon request.

16. Warranties & Liability

16.1 No warranties. Services are provided “as available.” We disclaim implied warranties to the fullest extent permitted by law.

16.2 Limitation of liability. To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the services is limited to the amount you paid for the specific Booking giving rise to the claim. We are not liable for indirect, incidental, special, punitive, or consequential damages.

17. Indemnification

You agree to indemnify and hold harmless Noir Executive, its officers, employees, and Affiliates from claims, damages, or losses arising from your breach of these Terms, unlawful conduct, or misuse of the services.

18. Dispute Resolution, Governing Law & Venue

18.1 Informal resolution. Contact us to attempt good‑faith resolution within 30 days before initiating formal proceedings.

18.2 Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules.

18.3 Venue. Exclusive venue lies in the state or federal courts located in Miami‑Dade County, Florida, unless otherwise required by law.

18.4 Class action waiver. You agree to bring claims in your individual capacity only.

19. Changes to Terms

We may update these Terms from time to time. Changes take effect upon posting the updated Terms on the Platform with a revised “Last updated” date. Your continued use after changes constitutes acceptance.

20. Miscellaneous

• Severability. If any provision is unenforceable, the remainder remains in effect.
• Entire agreement. These Terms, together with the Privacy Policy and your Booking confirmation, constitute the entire agreement.
• Assignment. You may not assign your rights without our consent. We may assign to an Affiliate or successor.

Acknowledgment

By placing a Booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.